Leveraging Titan Health’s deep experience supporting many of the nation’s leading hospitals and health systems, we’ve established a comprehensive set of benchmarks for revenue cycle management (RCM) performance. By anonymizing client data and aligning it with publicly available industry metrics, we’ve built a clear, data-driven perspective on what best-in-class performance truly looks like.
These benchmarks cover all Titan Health service lines — including Accounts Receivable (A/R), Zero Balance (ZB) Recovery, and Capital Cost Recovery — while recognizing that not every KPI applies equally across all categories.
In today’s volatile healthcare landscape, true RCM performance must be measured by percentage of recovery over time—not just early-cycle results.
With hospitals under mounting financial pressure—rising uncompensated care, staffing shortages, and impending Medicaid cuts—RCM overperformance has become mission-critical. For CFOs and finance leaders, outpacing industry recovery standards is no longer optional. It’s a strategic imperative.
Yet many providers still settle for underperformance by concentrating efforts on the first 30 days of the revenue cycle. This short-term mindset ignores the substantial gains achievable beyond that initial window—gains that are only realized with persistent, post-day-30 recovery efforts.
Here’s what sets best-in-class RCM apart: the strategies, tools, and expertise that drive recovery after day 30 are fundamentally different from those used up front. Best practices extend beyond early collections, leveraging advanced analytics, specialized workflows, and focused follow-up to unlock revenue that others leave behind.
At Titan Health, we help hospitals go beyond benchmarks—using data to track longitudinal performance and implement a smarter, more resilient recovery strategy. This is the foundation of Better RCM: a disciplined, tech-enabled approach to creating long-term value and financial strength.
In an era of uncertainty, Better RCM is the clearest path to sustainability and stability.
SEE WHAT BETTER RCM CAN LOOK LIKE FOR YOUR ORGANIZATION