2024 RCM BENCHMARKS
2024 Industry Revenue Cycle Management Benchmarks
Drawing from Titan Health’s extensive experience supporting the nation’s leading health systems and hospitals, we have developed comprehensive benchmarks for revenue cycle management (RCM) performance. By anonymizing our client data and comparing it with publicly available industry metrics, we’ve created a clear, data-driven view of what best-in-class performance looks like.
These benchmarks span all of Titan Health’s service lines — including Accounts Receivable (A/R), Zero Balance (ZB) Recovery, and Capital Cost Recovery — though it’s important to note that not every KPI applies uniformly across all categories.
Revenue Cycle Management (RCM) Value Creation in 2024
In today’s volatile healthcare landscape, true RCM performance must be measured by percentage of recovery over time—not just early-cycle results.
With hospitals under mounting financial pressure—rising uncompensated care, staffing shortages, and impending Medicaid cuts—RCM overperformance has become mission-critical. For CFOs and finance leaders, outpacing industry recovery standards is no longer optional. It’s a strategic imperative.
Yet many providers still settle for underperformance by concentrating efforts on the first 30 days of the revenue cycle. This short-term mindset ignores the substantial gains achievable beyond that initial window—gains that are only realized with persistent, post-day-30 recovery efforts.
Here’s what sets best-in-class RCM apart: the strategies, tools, and expertise that drive recovery after day 30 are fundamentally different from those used up front. Best practices extend beyond early collections, leveraging advanced analytics, specialized workflows, and focused follow-up to unlock revenue that others leave behind.
At Titan Health, we help hospitals go beyond benchmarks—using data to track longitudinal performance and implement a smarter, more resilient recovery strategy. This is the foundation of Better RCM: a disciplined, tech-enabled approach to creating long-term value and financial strength.
In an era of uncertainty, Better RCM is the clearest path to sustainability and stability.
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